Terms & Conditions

Welcome to Zoro Toys! These Terms and Conditions ("Terms") govern your use of our website ([ www.zorotoys.com ]) and the services we offer (collectively, the "Service").

By using the Service, you agree to be bound by these Terms.

1. Eligibility

The Service is available to users who are at least 18 years old and have the authority to enter into agreements under applicable law. Users under 18 must have parental or guardian consent to use the Service.

2. User Accounts

You may create an account on the Service to place orders, manage your account information, and access certain features. You are responsible for maintaining the confidentiality of your account information, including your password. You are also responsible for all activities that occur under your account.

3. Orders and Payment

  1. You can place orders for our toys through the Service.
  2. We offer various payment methods, including online payment gateways and Cash on Delivery (COD).
  3. For online payments, we use a secure third-party payment processor to handle all transactions. We do not store your credit card information on our servers.
  4. For COD orders, verification will be conducted by calling the registered phone number associated with the order. Up to 3 attempts will be made, along with a WhatsApp message. Unverified orders after 3 days will be cancelled.
  5. We reserve the right to cancel or refuse orders at our sole discretion. This may include but is not limited to, orders with incorrect pricing information, product availability issues, or suspected fraudulent activity.

4. Pricing and Payment

(a) Prices and Availability

  • The prices for our toys are listed on the website and are incorporated into these Terms by reference. All prices are in Indian rupees.
  • We reserve the right to change prices, products, and services offered at our sole discretion.

(b) Price Accuracy

  • We strive to ensure that all prices and price-related information on our website are accurate. However, in case of any discrepancy, our decision on the final price will prevail.

(c) Price Errors

  • If we discover an inadvertent mistake in the price of a product you ordered, we will notify you before processing your payment. You will then have the option to accept the corrected price or cancel your order.

(d) Payment Methods

  • We accept the following forms of payment:
    • Online payment via credit card, debit card, or net banking
    • COD ( Cash on Delivery)

(e) Payment Card Details

  • You agree to ensure that the card details you provide for transactions on our website are correct, accurate, and belong to you.
  • If you use a card belonging to a third party, you confirm you have been authorized or expressly permitted by them to use the card for making payments.

(f) Liability for Credit Card Fraud

  • Zoro Toys is not responsible for any credit card fraud. You are liable for any fraudulent use of your card, and the burden of proof lies with you to demonstrate otherwise.

(g) Consequences of Fraudulent Use

  • In addition to other legal and equitable remedies available, Zoro Toys reserves the right to recover the cost of products, collection charges, attorney fees, and other expenses from users who engage in fraudulent activity on the website.
  • We also reserve the right to initiate legal proceedings against such individuals for fraudulent use of the website or any other unlawful acts or breaches of these Terms and Conditions.

5. Return, Cancellation & Refund

(a) Order Accuracy and Expectations

We strive to provide accurate product descriptions and images on our website. However, there may be slight variations in the final finish and appearance of the product compared to what you see on your screen. Additionally, the quality of a product may not always meet your expectations.

In the event of any discrepancies, we will notify you before processing your order. You will then have the option to either:

  • Accept the product as is.
  • Cancel your order for a full refund.
  • Receive a store credit for the purchase amount.

(b) Transfer of Risk

Once your order is shipped to the carrier, ownership and risk of loss for the product(s) transfer to you.

(c) Shipping and Delivery

  • We will communicate dispatch details, including tracking information, once your order ships.
  • Your order will be shipped to the mailing address provided at checkout.
  • If you do not receive your order within a reasonable timeframe, please contact us immediately.

(d) Product Inspection Upon Receipt

You are responsible for inspecting the product(s) for accuracy and completeness upon receipt.

(e) Order Cancellation by Zoro Toys

We reserve the right to cancel your order under certain circumstances, including:

  • Product unavailability
  • Inaccurate product or pricing information
  • Suspected fraud or misuse of payment methods

We will notify you by email if we cancel your order and provide a full refund.

(f) Return and Refund Policy

For detailed information on our return, cancellation, and refund policies, please visit our dedicated page.

6. Links to Third-Party Websites

Our website may contain links to other websites operated by third parties. These links are provided for your convenience only and do not imply any endorsement by Zoro Toys of the linked website or its content.

Important Note:

  • We are not responsible for the content, accuracy, or security of any third-party website.
  • When you click on a link to a third-party website, you leave the Zoro Toys website and are subject to the terms and conditions of the linked website.

We recommend you review the privacy policies and terms of service of any third-party website you visit.

7. Registration and Account Security

Protecting Your Account Information

When you create an account on our website, you'll choose a login ID and password. You are responsible for keeping your account information confidential, including your password.

Here are some tips for keeping your account secure:

  • Choose a strong password that is difficult to guess.
  • Do not share your login information with anyone.
  • Log out of your account when you finish using the website.

We Take Security Seriously

We understand the importance of protecting your personal information. We implement security measures to safeguard your account information against unauthorized access or misuse.

Updating Your Contact Information

If your email address changes, you can easily update your account information to ensure you receive important notifications from Zoro Toys.

Reporting Unauthorized Activity

If you suspect any unauthorized activity on your account, please contact us immediately at +91 8130039030 or zorotoys5@gmail.com.

We removed the specific company address as it's not typical to include a physical address for reporting unauthorized activity. We also replaced "forthwith" with "immediately" for better clarity.

By following these guidelines, you can help ensure the security of your account and personal information.

8. Legal Use

Using Zoro Toys for its Intended Purpose

Your right to access and use our website is for your personal, non-commercial use. You agree not to transfer your access rights to anyone else.

Legal and Lawful Use Only

You are authorized to use Zoro Toys for legal and lawful purposes only. This means no illegal activity, such as copyright infringement or fraud.

Be Who You Say You Are

Do not impersonate any other person or entity while using Zoro Toys.

Representing Others?

If you are using Zoro Toys on behalf of a company, organization, or another person, you confirm that you have the necessary authorization to do so. You are fully responsible for any actions taken under your account.

Keeping Your Information Up-to-Date

Please update your account information if your contact details change.

Website Availability

We strive to make Zoro Toys available 24/7, but there may be occasional downtime for maintenance or technical reasons. We will try our best to minimize interruptions and apologize for any inconvenience caused.

Website Limitations

We cannot guarantee that Zoro Toys will always be error-free, secure, or virus-free. You agree to use the website at your own risk. We are not liable for any damages arising from your use of the website.

9. Your Data: Control and Deletion

You Own Your Data

The information you provide to Zoro Toys belongs to you. You have the right to delete or remove all or part of your data at any time.

How to Delete Your Data

To request the deletion of your data, please contact us at +91 8130039030 or zorotoys5@gmail.com. Once we receive your written request, we will delete your data promptly and notify you of its completion.

Data Backups and Transaction Logs

We may retain some limited portions of your data in backups or transaction logs for technical reasons. These backups are essential for maintaining website functionality and ensuring service continuity in case of technical issues. We will only retain this data for as long as necessary for these purposes.

10. Intellectual Property

The Service and all content included on it, such as text, graphics, logos, images, and software, are the property of Zoro Toys or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use any content from the Service for any commercial purpose without our express written permission.

11. User Conduct

You agree to use the Service in a lawful and responsible manner. You agree not to:

  • Use the Service for any illegal or unauthorized purpose.
  • Violate any applicable laws or regulations.
  • Infringe on the rights of others, including intellectual property rights.
  • Transmit any harmful or malicious content, such as viruses, worms, or spyware.
  • Disrupt or interfere with the Service or any servers or networks connected to the Service.

Disclaimer

The Service is provided "as is" and without warranties of any kind, express or implied. Zoro Toys disclaims all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

Zoro Toys does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

Zoro Toys will not be liable for any damages arising out of or related to your use of the Service, including but not limited to, direct, indirect, incidental, consequential, or punitive damages.

13. Termination

We may terminate your access to the Service for any reason, at any time, without notice.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

15. Dispute Resolution

Any dispute arising out of or related to these Terms will be resolved by the courts of [Gurgaon, Haryana].

16. Entire Agreement

These Terms constitute the entire agreement between you and Zoro Toys regarding your use of the Service.

17. Changes to the Terms

We may revise these Terms at any time by updating this page. You are bound by any revisions and should therefore periodically visit this page to review the current Terms.

18. Contact Us

If you have any questions about these Terms, please contact us at +91 8130039030 or zorotoys5@gmail.com.