FAQs

Frequently Asked Questions

Ordering & Delivery:

  • Q: How long does it take to receive my order?
    • A: Delivery times vary depending on your chosen shipping method. We offer options to suit your needs, and you'll see estimated delivery times during checkout.
  • Q: What are the shipping costs?
    • A: Shipping costs are calculated based on your order weight, destination, and chosen shipping method. You'll see the exact cost during checkout before you place your order.
  • Q: Do you offer international shipping?
    • A: Currently, we only offer shipping within India. However, stay tuned for exciting updates as we expand our horizons!
  • Q: Can I track my order?
    • A: Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

Products & Returns:

  • Q: What age range do your toys cater to?
    • A: We offer a vast selection of high-quality toys designed for adventurers of all ages, from toddlers to school-aged explorers! Browse our categories or use the filters on our website to find the perfect treasure for your little one's age group.
  • Q: What is your return policy?
    • A: We understand sometimes plans change! You have up to 7 days from the purchase date to return any unused and unopened items in their original packaging for a full refund. See our full return policy for details on how to initiate a return.
  • Q: What if I receive a damaged item?
    • A: We take pride in quality and ensure all items are carefully inspected before shipping. However, if you receive a damaged item, please contact our friendly customer service team as soon as possible. They'll be happy to assist you with a replacement or refund.

Payments & Security:

  • Q: Is it safe to shop online with Zoro Toys?
    • A: Absolutely! We prioritize your security. Our website uses secure encryption technology to protect your personal information and financial data during transactions.

Account & Customer Service:

  • Q: How do I create an account?
    • A: Creating an account is easy! Simply visit our website and click on the "Create Account" option. You'll be prompted to enter your information and then be ready to explore the world of Zoro Toys!
  • Q: How can I contact customer service?
    • A: Our friendly customer service crew is always happy to help! You can reach them by email at zorotoys5@gmail.com or by phone at +91-81300 39030.